What is your shipping policy?
Peach and Lily offers the following domestic flat rate shipping options:
- Free U.S. standard shipping (via FedEx or DHL Express) on purchases with a subtotal $50 and over (excluding taxes and after promotional codes are applied)
- $6.95 for shipments with a subtotal [after promotions and discounts] of less than $50 (does not apply to shipments outside of the U.S.)
- FedEx 2-Day Air is calculated by weight and destination (note -- this is for the DELIVERY time; standard fulfillment schedule in terms of processing an order apply)
- FedEx Overnight is calculated by weight and destination (note -- this is for the DELIVERY time; standard fulfillment schedule in terms of processing an order apply)
When will my order ship?
Orders submitted before 12 pm Monday, Tuesday, Wednesday or Thursday are processed the same day and shipped the next day.
Orders submitted after 12 pm Monday, Tuesday or Wednesday are processed the next day and shipped the day after.
Orders submitted after 12 pm on Thursday are processed Friday and shipped on Monday as our warehouse is closed over the weekend.
Orders submitted between 12 pm Friday and 12 pm Monday are processed Monday and shipped Tuesday as our warehouse is closed over the weekend.
All times are EST.
Please note that our warehouse closes on major holidays.
Some rare occasions may arise when our warehouse has an unexpectedly large number of orders to fulfill on a given day or when fulfillment is delayed due to unforeseen circumstances (e.g. inclement weather), in which case there may be an extra delay in the shipping schedule outlined above.
Is there a sales tax charge on my order?There is no sales tax charge unless the order is being shipped to New York (NY).
How do I track my order?You will receive a shipping confirmation with a tracking number via e-mail when your order ships. However, we are currently investigating broken tracking links for items sent via DHL; you can properly track your DHL package here: webtrack.dhlglobalmail.com. If you have any trouble with this or have any questions, please reach out to us at firstname.lastname@example.org.
Do you ship internationally?Peach and Lily currently ships to all states in the U.S. as well as select countries worldwide. International customers are responsible for all customs duties and taxes. International shipping rates are calculated by USPS depending on the weight of the package.
We ship internationally to the following list of countries: Albania, Australia, Austria, Belgium, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, and United Kingdom.
If you don't see your country on the shipping list, please contact us and we'll do our best to get beauty products out to you!
We do not accept returns on international orders and shipments.